“Dedicated numbers” are static, unique phone numbers you can purchase to use for all your inbound and outbound messaging. They’re an optional extra. Without one, your outgoing SMS will be delivered to recipients from different numbers every time. Although message recipients can still reply back to you through these one-off numbers, the connections will expire after 90 days. Each dedicated number is assigned to a single email address; providing recipients with a direct line of communication to the specific sender. For this reason, companies often assign a dedicated number to each of their sales reps or branch locations. Please check here for availability and rates in your country.
- A fixed, recognizable number recipients can save or you can display on your website.
- Local area codes are typically available.
- Can be given out instead of a personal number, to avoid off-hour interruptions.
With a dedicated number, you have the option to activate call forwarding on it to route all inbound phone calls to a number of your choosing, such as an office landline, switchboard, or cell phone. This way, recipients of your SMS can call you at the same number your message is delivered to them from. Without call forwarding activated, people who call your dedicated number won’t make it through to you.