Start Your Free Trial

15-Day Trial
No Credit Card Required
25 Free Credits

Would you like a demo before you dive in? Or feel free to view the guilds below for step-by-step instructions.

white

Usage Guides for CompleteSMS

If you need assistance, our stellar support team is almost always available, but we understand there’s just times when you want to do it yourself. These guides will help get you where you want to go.

 

Administrator Guide

Administrators have additional permissions.
This guide covers adding administrators and users, reviewing reports and viewing invoices.

View Guide

User Guide

Here’ll you find guidance on sending messages, adding contacts and distribution lists, creating templates and signatures along with where to view your inbox, sent box and errors.

View Guide

 

___________________________________________

 

CompleteSMS API Documentation:

Download

Already have a Red Oxygen Account? Contact Support and they'll help you get it migrated to CompleteSMS.

Free Trial FAQs

What are credits?

Credits are used like SMS currency. You purchase credits (or in the case of the free trial, you’ll get 25 free credits), and then every time you send you ‘spend’ a credit.

Typically one SMS will equal one credit if sending nationally/locally, and two credits when sending internationally. (There are some cases where is will be more or less, but they are rare, contact Red Oxygen if you have any questions.)

Examples:

Your message has three SMS parts (over 306 ASCII characters) your credits spent will be three.

Your message has less than 160 characters it would only cost 1 credit to send it locally.

 

Why was I charged more then one credit if I sent locally.

In most cases this is due to sending more than one SMS in your message. One SMS is 160 characters (Unicode characters are counted as 70 characters = 1 credit).

If you sent a local message with more than 160 characters, the message will be considered multipart and will then be charged at one credit per part. Red Oxygen supports 765 characters which would equal 5 SMS credits (10 if sent internationally).

This page on credits will give you more information.

Why are my messages failing?

On a trial account you can only send to the phone number that you signed up with on your trial form. (so basically sending to yourself)

If you’d like to test by sending to someone else, please contact support by calling, chatting or submitting a form.

 

What if I don't have a company domain email address?

If you’re trying to sign up with a gmail, hotmail, yahoo, etc free domain email addresses, you’ll need to contact us and we’ll help you set up your trial.

Can I test bulk sends on a trial account?

You sure can! On the CompleteSMS interface you have the option of single/mailing list SMS sends or bulk sends which utilizes information uploaded from a spreadsheet.

You can even test the API with this same account—API documentation.

 

How do I upgrade to a paid account?

Check out our pricing page to see if an existing bundle will work for your needs or if you need us to create a customized bundle just for you. Then contact Sales and they’ll get you set up.

Toplcs related to:

The Industry, SMS and Red Oxygen

Women holding ipad smiling
Common SMS Terms
How to Establish a Strong Compliance Communication Strategy
25 Text Abbreviations for Business
Internal SMS Can Improve Employee Communication
How SMS Can Improve Customer Retention
Keeping Union Members in the loop with SMS
How Jewelers Can Benefit From SMS
Using Text to Make Residence Life Communication Easier
The Ultimate Hotel and Hospitality SMS Guide
SMS for Recruiting
Avg Screen Time Statistics
Ways to Engage Fans at Sporting Events With SMS
How to Start Automating Text Messages for Your Business
Improve Employee Experience With SMS
A2P vs P2P
Cover art for the SaaS Pulse Show podcast with title and and image of Micheal Bertoni
SMS Guides for Gyms
Telecom Reseller Podcast
How to Get More 5 Star Reviews
Telecom Reseller Podcast
Circle 4 logo
Tax Prep SMS
Telecom Reseller Podcast
Why Would You Use an SMS Provider?
computer
Telecom Reseller Podcast cover art, digital world image and words
How SMS Can Increase Your Efficiency
Stack of newspapers
Common Applications of Operational SMS
Why SMS Is Great for Customer Support
Best Practices for Business Text Messaging
A Guide to Sending Text Blasts
A2P Messaging Benefits
Benefits of SMS and CRM
AI robot hand and human hand getting ready to shake hands
FCC SMS Compliance
Utilize the Smart Watch Boom to Increase Your Customer Engagement
Stack of newspapers
How to Use SMS to Improve Company Productivity
Why Every Restaurant Needs to Use SMS
Electric company scam message/text on phone screen
How SMS can improve at home healthcare
Tommy Sheahan CEO of Red Oxygen
Real Estate Agent's Guide to Using SMS
Your Guide to HIPAA-Compliant Texting and SMS
The Beginner's Guide to SMS That Actually Works
Image of Tom Sheahan or Red Oxygen and Aakash Shah of neonVest
7 Useful SMS Ideas That Will Improve Your Golfers' Experience
SMS Communication Tips for Tutors
The Future of SMS Marketing (And How It Could Benefit Your Business)
small business
Are Your SMS Campaigns FCC and 10DLC Compliant?
Person constructing words with plastic lettering
Using SMS for 2FA Verification
Black Friday SMS
Two way business texting
Man registering 10DLC
10DLC Fees
Mass text messaging
Developer sitting at their desk with arms crossed.
SMS Tips
Man on phone
Women on phone
SMS for restaurants
Red key being held in front of mountains
SMS Marketing Tips
Women on phone and computer
cell phone in pocket
hands holding a cellphone
7 simple sms rules
Woman on phone recieving a message
Women holding a cellphone
SMS Marketings Tips
3 animals crossing the road in the countryside.
Woman using a laptop with a stethoscope sitting next to her.
Multiple cell phones piled on top of each other.