Dedicated Numbers

Dedicated Numbers

A “dedicated number” is a static, unique number you can purchase for all your inbound and outbound messaging. It’s an optional extra. Without one, your outgoing SMS will be delivered to recipients from different numbers each time. While message recipients can still reply back to you through these one-off numbers, the connection will expire after 90 days. Each dedicated number is connected to a single email address; providing recipients a direct line of communication with the specific sender. For this reason, companies often assign a dedicated number to each of their sales reps or branch locations. Dedicated numbers are not available for all countries. Please check here for availability and rates in your country. Dedicated numbers do not affect the rate you pay for messages. They are a separate cost – either a one-time fee per number (for prepaid plans) or a monthly charge per number (for month-to-month plans).

Advantages

  • A fixed, recognizable number recipients can save or you can post on your website.
  • Local area codes are typically available.
  • Can be given out instead of a personal number, to avoid off-hour interruptions.

Call Forwarding

Call Forwarding

With a dedicated number, you have the option to route inbound phone calls to a number of your choosing, such as an office landline, switchboard, or cell phone. Then recipients of your SMS can call you at the number your message was delivered to them from. Without call forwarding activated, inbound calls to your dedicated number won’t make it through to you. Call forwarding is available in the US and Canada only. Pricing is based on a rate of $0.10/minute (in USD and CAD, respectively) and there is no setup fee.