Dedicated Numbers & Call Forwarding
Static, unique phone numbers can be purchased to use for all your inbound and outbound messaging. They’re an optional extra. Without one, your outgoing SMS will be delivered to recipients from different numbers every time. Although message recipients can still reply back to you through these one-off numbers, the connections will expire after 90 days. Each dedicated number is assigned to a single email address; providing recipients with a direct line of communication to the specific sender. For this reason, companies often assign a dedicated number to each of their sales reps or branch locations. Please see the link below for availability and rates in your country.
With a dedicated number, you have the option to activate call forwarding on it to route all inbound phone calls to a number of your choosing, such as an office landline, switchboard, or cell phone. This way, recipients of your SMS can call you at the same number your message is delivered to them from. Without call forwarding activated, people who call your dedicated number won’t make it through to you.
Call forwarding is available in the United States, Canada, and Australia. Please check links for pricing. For landlines, contact us for reduced rates.
Dedicated Numbers and Call Forwarding Explained
Activate Your Call Forwarding!
The admin of your account can activate call forwarding on your dedicated number/s by following the instructions below.
- Step 1 – Log into your account.
- Step 2 – Scroll to the bottom of the page to the “Dedicated Numbers” section.
- Step 3 – Click the “Add Number” hyperlink.
- Step 4 – In the “Call forwarding number: +” field, input the desired number for inbound calls to your dedicated number to be forwarded to. (Note: The number you input must be formatted with a “1” for the country code as the first digit. For example,17129651234.)
- Step 5 – Click the “Submit” button.
If you have questions or encounter difficulties, please get in touch with support via Form or LiveChat.