Call Center

As a call center, you must deliver fast and convenient customer assistance—that means no extensive hold lines or long waits. Short message service (SMS) solutions from Red Oxygen can turn your call center in to a communication center, by enabling you to communicate with callers via text message, helping you facilitate seamless interactions and improve customer experiences.

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Why Use SMS for Call Centers?

It can be challenging to keep up with customer calls when callers outnumber your agents, resulting in long holding queues and wait times. Instead of leaving callers waiting, you can provide them with fast, proactive assistance through contact center SMS solutions. With SMS for call centers, you can expect to improve operational efficiency while boosting customer satisfaction.

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Thank you for calling Best Tek. Calls are answered in the order received. If you'd prefer to text us your question, send it to (317)BEST TEK, (317) 237-8835

Prevent Customer Holds

Prevent Customer Holds

Your call center can't help every caller immediately. Instead of making customers wait for support with their phones to their ears, SMS allows them to hang up and relax while they wait for a return call. You can send text messages telling callers where they fall in the queue, provide estimated call times and call them back when their turn comes.

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We are currently experiencing technical difficulties in our call center. We apologize for any inconvenience this may cause and are working to resolve the error.

Send Updates

Send Updates

Interruptions like technical glitches and system failures happen. You can use SMS solutions to inform your customers of these temporary issues to prevent an influx of upset callers. When you notify customers of your plan to fix the issue, they can relax and trust you to handle the problem.

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SWCenter: Thanks for giving us a moment to do some research: we found out that bagged leaves will be picked up Sept 1-Dec 15 this year. Let us know if you have any further questions.

Follow-up Texts

Follow-up Texts

Follow-through can be just as important as answering the call initially. If you don't have an immediate answer, but instead of making the caller sit on hold, send them a text with the information they inquired about.

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Prevent Customer Holds

Thank you for calling Best Tek. Calls are answered in the order received. If you'd prefer to text us your question, send it to (317)BEST TEK, (317) 237-8835

Your call center can't help every caller immediately. Instead of making customers wait for support with their phones to their ears, SMS allows them to hang up and relax while they wait for a return call. You can send text messages telling callers where they fall in the queue, provide estimated call times and call them back when their turn comes.

bell
Send Updates

We are currently experiencing technical difficulties in our call center. We apologize for any inconvenience this may cause and are working to resolve the error.

Interruptions like technical glitches and system failures happen. You can use SMS solutions to inform your customers of these temporary issues to prevent an influx of upset callers. When you notify customers of your plan to fix the issue, they can relax and trust you to handle the problem.

question
Follow-up Texts

SWCenter: Thanks for giving us a moment to do some research: we found out that bagged leaves will be picked up Sept 1-Dec 15 this year. Let us know if you have any further questions.

Follow-through can be just as important as answering the call initially. If you don't have an immediate answer, but instead of making the caller sit on hold, send them a text with the information they inquired about.

Why Choose Red Oxygen for Contact Center SMS Solutions?

You can boost productivity while improving customer experiences by leveraging fast and efficient SMS software from Red Oxygen. Using our solutions, you can deliver personalized text messages from your email or .csv spreadsheets for bulk messaging, such as Excel and Google Sheets.

Our industry-leading SMS solutions comprise a robust application programming interface (API), which allows compatibility with major software platforms ranging from Office 365 to Gmail to Outlook. It also includes advanced features like scheduled SMS, auto-reply, and call forwarding, giving you greater flexibility for your call center communications.

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Features

Explore dozens of features to personalize your business.

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10DLC Registration Support

We register your account and guide you to stay compliant.

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Flexible Plans

No-obligation monthly plans with free trials.

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International Scale

We deliver SMS internationally to places other providers can't.

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Customer Support SMS Opt-In

Thank you for contacting our help desk! To better support you, we offer text-based customer service. If you would like one of our representatives to text you about your issue, reply YES to this message. Reply NO for us to reach out with a phone call when the next representative is available.

Call Center Customer Hold SMS

Thank you for calling [Company]. Calls are answered in the order received. If you'd prefer to text us your question, send it to [Phone Number].

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SMS for Call Centers

Enhance engagement and save time by tapping into our collection of ready-to-use SMS templates for Call Centers.

SMS Templates

Additional Benefits of

Connection Icon Call Center SMS

You can expect better business outcomes when you use SMS in your call center. Some of the many benefits of using SMS solutions from Red Oxygen include:

  • Increased customer retention: You can create more positive experiences for your customers by using SMS to improve call center operations and provide faster assistance. The more satisfied your customers are, the more likely you will retain them.
  • More efficient communications: Unlike contact methods like phone calls and emails, text messages have 98% open rates, making your customers more likely to receive and respond to them in record time.
  • Further customer reach: Over 5 million people worldwide own mobile devices, making SMS an effective and inclusive method for contacting callers on smartphones and standard cell phones.
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LOOKING TO ELEVATE CUSTOMER EXPERIENCE FOR YOUR CALL CENTER COMPANY

We Have a Text Messaging Solution for You

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Product Comparison

Take Advantage of the Best Call Center SMS Software

You can communicate with your callers more efficiently than ever with SMS solutions from Red Oxygen. With over 20 years spent providing customers with out-of-the-box SMS solutions, we’re the industry leaders you can trust. Our simple and efficient solutions are used by more than 300,000 users in more than 50 countries.

Start your free trial to begin using our solutions today!

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Send SMS from Outlook

Works w/ Microsoft Outlook 2003-19 & the Microsoft 365 Outlook app

Office SMS
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Send SMS Using Microsoft SMS

Use this add-on to send SMS through Outlook on a browser

Office365 SMS
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Send SMS From Gmail

Send SMS directly from your Gmail interface on a computer or Android phone

Gmail SMS
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Send Bulk SMS

Personalize, create templates and send them all at once

Bulk SMS
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Connect with our API to send SMS

Configure our API with your existing software or CRM

SMS Gateway API
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Send SMS through a browser

Log in from any device through any browser. No installation required.

Web SMS
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Send SMS from Microsoft 365

Use this add-on to send SMS through Outlook on a browser

OfficeSMS 365 (beta)
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Send SMS from Gmail

Text directly from your Gmail interface

Gmail SMS
  • Send SMS Through Email. Easy Peasy.

    Office SMS logo

    Send SMS from Outlook

    Works w/ Microsoft Outlook 2003-19 & the Microsoft 365 Outlook app

    Office SMS
    OfficeSMS 365 logo

    Send SMS Using Microsoft SMS

    Use this add-on to send SMS through Outlook on a browser

    Office365 SMS
    Gmail SMS logo

    Send SMS From Gmail

    Send SMS directly from your Gmail interface on a computer or Android phone

    Gmail SMS
  • Sending Texts In Bulk?

    Bulk SMS logo

    Send Bulk SMS

    Personalize, create templates and send them all at once

    Bulk SMS
    API SMS logo

    Connect with our API to send SMS

    Configure our API with your existing software or CRM

    SMS Gateway API
  • Never Want to Leave Your Browser?

    Web SMS logo

    Send SMS through a browser

    Log in from any device through any browser. No installation required.

    Web SMS
    OfficeSMS 365 logo

    Send SMS from Microsoft 365

    Use this add-on to send SMS through Outlook on a browser

    OfficeSMS 365 (beta)
    Gmail SMS logo

    Send SMS from Gmail

    Text directly from your Gmail interface

    Gmail SMS

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Call Center SMS FAQs

Want to streamline your call center and improve your customer service? Our answers to a few of the most frequently asked questions can help.

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How can I automate call center customer support?

Red Oxygen allows you to create and send scheduled text messages, automating your customer support. You can schedule messages to send on particular days and at certain times, keeping customers updated about their support tickets. Message templates make it easy to send similar messages repeatedly without typing out the text each time. 

How can I integrate Red Oxygen with my call center CRM?

Our API is easy to integrate with existing infrastructures, and our support staff is always just a call, chat or email away. We can also create custom integrations if you’re looking for something specific. 

Why use SMS communication for a call center?

Your call center can use SMS communication for multiple purposes. Text messages can help save your support team and your customers time. When customers can text their problems, they are more likely to get the assistance they need quickly. They don’t have to wait on hold for minutes or hours. Using SMS also helps your call center sort customer concerns by priority. Your team can then help the customers with the most urgent concerns first.

While your support team can only help customers one at a time by phone, they can have multiple text message conversations going simultaneously. Customers will walk away from their interactions feeling satisfied and happy that their issues were addressed. Your company will save money by having fewer representatives working during a shift while providing the same standard of service. 

SMS communication can lead to higher rates of customer retention, which can boost your company’s revenue even more. When customers are happy with the service they receive, they are more likely to recommend your company to their friends, which can also help increase your revenue.

You also have greater access to your customers when you communicate with them over SMS. After a support ticket gets closed out, you can follow up with the customer to ask for their feedback and review. If they note any issues, you can address them instantly.