Business SMS

Red Oxygen has helped businesses send more than 400 million messages. Our SMS platform for business makes it easy to send personalized messages. 

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How to Use SMS for Business

From communicating with customers to connecting with your employees, there are many ways your business can use SMS:

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[Riverside's] Hey Jim! Thank you so much for your recent visit. That was your 20th visit since joining our VIP program. As a Thank You, enjoy a free appetizer with your next meal.

Communicate With Customers

Communicate With Customers

SMS business services make it easier than ever to communicate with customers. Using two-factor authentication, your company can send codes to users when they try to log into their accounts. The codes provide an extra layer of security and allow you to verify that a customer is really who they claim to be.

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Hi Team! We have some shifts available this evening if anyone wants to pick up some hours. Let us know if you want us to add you to the schedule. Thanks all!

Manage Employee Scheduling

Manage Employee Scheduling

Texting can streamline the employee scheduling process, especially for companies that have several shifts during the day or employees who don't always work 9-5 or 40 hours a week. You can send a message to each employee when you have extra shifts to fill or to let people know when their weekly schedules are available.

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Severe weather alert. All evening classes have been cancelled. Visit wsu.edu/alerts for full details.

Send Alerts

Send Alerts

Share important information instantly with employees, vendors and customers. If your database is down or a server is undergoing maintenance, reach your entire team with a single bulk message. Keep customers up-to-date on opening hour changes and new locations through text.

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Hey, Mason! This is Jake from Luxury Automotive. We have you scheduled for an oil change on Friday at 10 am. We look forward to seeing you.

Send Reminders

Send Reminders

Texting is an easy and efficient way to send people important reminders. You can text clients a week or a few days before an appointment, reminding them of the time, date and service they booked. You can also send reminders before a payment due date to give customers a gentle nudge.

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Hello Betty! We just wanted to remind you that your monthly payment is past due. You can make a payment online at https://Kleinfelds.com/...

Send Confirmations

Send Confirmations

Let customers know you received their reservation or appointment request. You can also use text messaging to let people know when their table at a restaurant is ready or their food order is ready for pickup or delivery.

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Hello Grace! The issue has been resolved.

Keep Up With Tech Support

Keep Up With Tech Support

Many small tech issues can be solved with a few text messages back and forth. It's more convenient for your tech associates and your clients. Your team can handle several requests simultaneously, and your customers don't have to wait on hold.

survey
Communicate With Customers

[Riverside's] Hey Jim! Thank you so much for your recent visit. That was your 20th visit since joining our VIP program. As a Thank You, enjoy a free appetizer with your next meal.

SMS business services make it easier than ever to communicate with customers. Using two-factor authentication, your company can send codes to users when they try to log into their accounts. The codes provide an extra layer of security and allow you to verify that a customer is really who they claim to be.

question
Manage Employee Scheduling

Hi Team! We have some shifts available this evening if anyone wants to pick up some hours. Let us know if you want us to add you to the schedule. Thanks all!

Texting can streamline the employee scheduling process, especially for companies that have several shifts during the day or employees who don't always work 9-5 or 40 hours a week. You can send a message to each employee when you have extra shifts to fill or to let people know when their weekly schedules are available.

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Send Alerts

Severe weather alert. All evening classes have been cancelled. Visit wsu.edu/alerts for full details.

Share important information instantly with employees, vendors and customers. If your database is down or a server is undergoing maintenance, reach your entire team with a single bulk message. Keep customers up-to-date on opening hour changes and new locations through text.

connect
Send Reminders

Hey, Mason! This is Jake from Luxury Automotive. We have you scheduled for an oil change on Friday at 10 am. We look forward to seeing you.

Texting is an easy and efficient way to send people important reminders. You can text clients a week or a few days before an appointment, reminding them of the time, date and service they booked. You can also send reminders before a payment due date to give customers a gentle nudge.

money
Send Confirmations

Hello Betty! We just wanted to remind you that your monthly payment is past due. You can make a payment online at https://Kleinfelds.com/...

Let customers know you received their reservation or appointment request. You can also use text messaging to let people know when their table at a restaurant is ready or their food order is ready for pickup or delivery.

search
Keep Up With Tech Support

Hello Grace! The issue has been resolved.

Many small tech issues can be solved with a few text messages back and forth. It's more convenient for your tech associates and your clients. Your team can handle several requests simultaneously, and your customers don't have to wait on hold.

Popular Uses for Business Texting

Business texting makes it easy to send messages to many recipients, offering an effective and versatile communication method for various business needs. Quickly send automated messages to the inboxes your customers, staff, patients, members and partners check frequently every day. With reliable text messaging, you can enhance and grow your customer-facing and internal communications to drive more revenue.

Customer Service SMS

When you offer communication channels your customers feel comfortable using, you can address their needs faster and build stronger relationships. Texting provides a hassle-free experience for you and your customers, helping you save time while quickly satisfying customer expectations.

Using SMS for customer service enables you to:

  • Save time: You can respond to customer questions with automated replies, allowing your customer service team to focus more on customer relationships and satisfaction.
  • Provide timely assistance: With SMS, you can quickly answer customer questions and concerns without placing them on hold or requiring them to navigate complicated phone menus.
  • Offer personalized, convenient service: You can deliver personalized service that conveniently meets your customers wherever they are and whenever they need it.
  • Nurture customer relationships: Providing proactive, convenient and personalized support can earn loyalty that drives repeat sales.
SMS Marketing

Texting is one of the most effective and cost-efficient ways to conduct a marketing campaign. Text messages have high open rates, enabling you to reach a wide audience immediately. You can send promotions, discounts, exclusive offers and other marketing messages directly to your customers where they are most likely to see and interact with them.

SMS marketing offers advantages such as:

  • Increased engagement: Texting makes it easy to reach specific individuals at the right time. You can send automated texts and connect with customers when and where it matters most.
  • Maximized ad spend: When you incorporate texting into your marketing campaigns, you can gain a higher return on your investments. SMS marketing can drive more business by helping you create and launch targeted promotions that reach the right audiences at the right time.
Bulk Messaging

Texting enables you to send bulk messages, ensuring your customers, staff and partners stay connected and updated with essential information right when they need it. You can easily manage details in one place to keep information accurate and consistent.

SMS enables you to communicate seamlessly with:

  • Clients: Message all clients at once to share general announcements, updates and promotions or segment them into groups for targeted campaigns.
  • Staff: Keep your teams informed about company updates, send meeting reminders, share event invitations and complete other organizational tasks with internal SMS communications.
  • Partners: Collaborate with partners and work toward goals more efficiently when you use SMS to send bulk messages in real time.
Two-Factor Authentication SMS

Two-factor authentication (2FA) enhances security and increases customer satisfaction. When you use SMS for 2FA, you can instantly send a short one-time password directly to a customer’s phone. Your customer can then use the password to access their account, verify their identity or complete a transaction.

2FA offers accessibility, convenience and speed to streamline verification processes while increasing data security. It benefits you and your customers, creating seamless and secure communications that enable you to keep customers safe while offering them peace of mind and ease of use.

SMS Reminders

Everyone can use a little nudge now and again, and SMS is the way to do it. Not only is it more discrete than a phone call, it’s also more convenient.

Using SMS to send reminders allows your business to:

  • Eliminates no-shows: No-shows cost businesses money. Medical offices and alterations shops alike, when someone doesn’t show, you lose that income and possible income from someone else that might have been able to utilize that time slot.
  • Spend more time on what matters: Sending automated text reminders empowers your staff to spend less time chasing payments, rescheduling appointments or following up on planned events like rental returns or oversized deliveries, giving them time to do focus on other tasks or projects. Use more of their work hours to maximize resources and meet customer needs.
  • Streamline day-to-day operations: Even with texts having high open rates, they are still less distracting than a phone call. Sending SMS reminders is fast and efficient, making phone tag a thing of the past in your office and giving hold music a permanent mute button.
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Your company needs a way to share critical updates and information with your customers. You also need an effective way to communicate with employees and vendors, whether to arrange schedules, set up meetings or confirm that your next order is en-route. Email isn't cutting it, as your messages either get deleted or never opened by the recipient.  Luckily, there's a better way to communicate—SMS, or text messaging. Texting is a golden opportunity for your business, as people send and receive hundreds of messages daily and typically read their messages within minutes of receipt. 

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Red Oxygen, SMS Business Solutions Made Easy

Red Oxygen has over 20 years of experience providing the US, Australia, Canada, and the UK with powerful SMS solutions. Our out-of-the-box solutions can help you skip the time and cost of hiring a developer to get straight to communicating with your employees, customers, or clients. 

Contact Us!
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20+ years of experience

The easiest way to send SMS from a computer for over two decades.

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Free software, no-charge setup

No lock-in financial contract. Free cancellation anytime.

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No programming needed

Browser and off-the-shelf options makes it easy to plug and play.

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Unlimited customer support

Phone, Chat or email, we're here for you...it's free too.

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SMS Business Services Let You

Connection Icon Reach People Where They Are

Think about the last time you went anywhere without your phone. You probably can’t remember. The same is true for your customers and employees. People have their phones by their sides day and night, when they’re at home, at work or out and about. 

Business SMS puts your company’s messages and promotions right into people’s hands. They don’t have to log onto a computer or an email client to get the latest news from you. Instead, they get a notification directly on their phone, which they can open instantly. 

Beyond reaching people directly, there are several other benefits to using business SMS. Connecting by text lets you:

  • Reach more people: With bulk messaging, you can send texts to hundreds or thousands of recipients at the same time. Red Oxygen’s bulk SMS feature lets you schedule bulk texts to send at a specific time on a specific date. 
  • Get instant replies: Since people are likely to be near their phones when they get your texts, they can respond right away to confirm an appointment, make changes or accept an offer. 
  • Send personalized messages: Our business SMS platform makes it easy to personalize the texts you send, so people feel like you’re speaking directly to them. Personalizing your texts also helps your business avoid getting flagged as spam by carriers.
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FROM FORTUNE 500 TO MOM & POP SHOP

Powerful and Scalable to Your Business

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Experience

How Red Oxygen's Business SMS Software Works

Red Oxygen has provided businesses with text messaging solutions for more than 20 years. Our out-of-the-box SMS platform makes it easy to connect using texts. Our SMS business solutions include:

SMS gateway API

We built the SMS gateway API for convenience. You can reach your contacts with any type of update or reminder, from missed payments to security codes. The process is easy since you can simply use your existing corporate database and infrastructure to distribute information without needing to change applications.

Office SMS

Red Oxygen’s SMS application designed for Office lets you send and receive SMS from Microsoft Outlook just like an email. The application seamlessly integrates with Outlook by providing a “New SMS Message” button featured on the Quick Access Toolbar. You can also use your contacts, address lists or distribution lists to send messages or schedule them for delivery in advance.

Bulk SMS

Our bulk SMS service makes sending bulk messages easy and convenient. You can import contacts quickly from .csv/spreadsheet files and create message templates to send to your distribution list. Then, you can preschedule a message for delivery on the right day and time. Most importantly, easily personalizing your bulk messages is essential to limit the risk of carriers flagging your SMS messaging as spam due to duplicate content.

Web SMS

Web SMS brings the convenience of our SMS messaging solution to devices with web browser connectivity. The online portal requires no software installation and lets you send messages with any internet-connected device. This solution is ideal for those times when you need to send out an emergency message or you simply can’t access your normal computer workstation.

Gmail SMS

The Gmail SMS solution from Red Oxygen makes sending texts a breeze. Just download the Red Oxygen Google Workplace Marketplace add-on to send texts from your PC, Mac or Gmail app on your smart device. You can simply compose messages like you would in an email and receive replies in your inbox for streamlined organization.

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Product Comparison

Why Use Red Oxygen’s Business SMS Platform?

Red Oxygen makes it simple to send SMS messages from a computer to any mobile device, whether through an email client, integration with a CRM, web-based application or Excel/.csv file. We offer several solutions to fit your requirements, including our application programming interface (API), or the option to send messages with Office365 SMS, Bulk SMS, Web SMS and Gmail SMS.

Using our business SMS platform, you can send messages from a dedicated number, making it easy for recipients to identify you and know your messages are legit. Our SMS platform also makes it easy to communicate back and forth, as recipients can reply to your messages. Our personalization features and compliance support keeps your messages out of spam.

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Send SMS from Outlook

Works w/ Microsoft Outlook 2003-19 & the Microsoft 365 Outlook app

Office SMS
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Send SMS Using Microsoft SMS

Use this add-on to send SMS through Outlook on a browser

Office365 SMS
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Send SMS From Gmail

Send SMS directly from your Gmail interface on a computer or Android phone

Gmail SMS
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Send Bulk SMS

Personalize, create templates and send them all at once

Bulk SMS
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Connect with our API to send SMS

Configure our API with your existing software or CRM

SMS Gateway API
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Send SMS through a browser

Log in from any device through any browser. No installation required.

Web SMS
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Send SMS from Microsoft 365

Use this add-on to send SMS through Outlook on a browser

OfficeSMS 365 (beta)
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Send SMS from Gmail

Text directly from your Gmail interface

Gmail SMS
  • Send SMS Through Email. Easy Peasy.

    Office SMS logo

    Send SMS from Outlook

    Works w/ Microsoft Outlook 2003-19 & the Microsoft 365 Outlook app

    Office SMS
    OfficeSMS 365 logo

    Send SMS Using Microsoft SMS

    Use this add-on to send SMS through Outlook on a browser

    Office365 SMS
    Gmail SMS logo

    Send SMS From Gmail

    Send SMS directly from your Gmail interface on a computer or Android phone

    Gmail SMS
  • Sending Texts In Bulk?

    Bulk SMS logo

    Send Bulk SMS

    Personalize, create templates and send them all at once

    Bulk SMS
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    Connect with our API to send SMS

    Configure our API with your existing software or CRM

    SMS Gateway API
  • Never Want to Leave Your Browser?

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    Send SMS through a browser

    Log in from any device through any browser. No installation required.

    Web SMS
    OfficeSMS 365 logo

    Send SMS from Microsoft 365

    Use this add-on to send SMS through Outlook on a browser

    OfficeSMS 365 (beta)
    Gmail SMS logo

    Send SMS from Gmail

    Text directly from your Gmail interface

    Gmail SMS

Start Your Free Trial of Our Business SMS

See how our business SMS services can help your company increase engagement and grow.

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Discount Offer SMS

Hey [NAME]! We miss you! It's been a while since your last order. Come back today and use code [CODE] at check-out to save 25% on your purchase. This offer expires in 7 days. Text STOP to unsubscribe

Holiday Sale SMS

Hey [NAME]! Our biggest sale of the year, the after-holiday sale, is finally here! Visit us online or stop into the store nearest you, [ADDRESS], to save up to 50% off everything. This sale only happens yearly and ends [DATE], so move fast to snag once-a-year deals! Text STOP to unsubscribe

LET'S GET STARTED

SMS Templates for Businesses

Simplify outreach by tapping into our collection of business-tailored ready-to-use  SMS templates. 

SMS Templates

Need to see it to believe it?

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Texting

Frequently Asked Questions

How Do Businesses Use Text Messages?

Businesses use text messages to communicate with customers and with employees. 

Customer SMS communication can fulfill numerous purposes. For example, your business can use SMS to distribute marketing messages or advertise upcoming promotions. You can also use SMS for operational purposes such as scheduling, appointment confirmation and appointment reminders. Business SMS is suitable for technical support and two-factor authentication when customers want to log into their accounts.

Internally, your business can use SMS to distribute important information to employees. SMS messages to employees can cover scheduling, meeting reminders, company surveys and high-priority alerts. 

How Does Consent Work With Business Texting?

Any business must obtain written consent before texting customers. You can request permission when users complete online or paper forms and provide contact information. You can also offer an option for the customer to provide consent by initiating communication. 

Consent is fluid. Your business must provide an option for customers to opt out of SMS communication retroactively.

Can I Keep My Current Business Number?

Yes, you can retain your current business telephone number when using our SMS service. You will receive a dedicated number for SMS communication through our platform. Your existing business number can still field customer calls. 

What Numbers Can I Use for Business Text Messaging?

There are multiple options, 10-digit long codes, toll-free and short-codes. They all have their pros and cons. Red Oxygen suggests using 10-digit long codes with the business’s area code, giving local customers comfort and familiarty with receiving and responding to the texts. 

A 10dlc is also less costly and typically quicker to acquire.

Who Can Use Business Texting?

Business SMS is a useful tool for any business that values connection with its customers and staff. Our business SMS platform helps companies across industries communicate important and useful information quickly. We offer SMS capabilities to organizations in health care, financial services, the automotive industry, food services, event management, logistics and other sectors.

How Do You Set Up Automated Text Messages for Business?

Automating SMS communication is easy when you register with Red Oxygen. You can access our platform from a computer or smartphone, then build text messages using our templates or write your own message. After writing the message, you can set your audience and use the scheduling feature to determine when each message will go out.

For more information, watch our video tutorials explaining the SMS automation process. 

Which Devices Can Receive Business Test Messages?

You can send business SMS messages to any mobile device not just smartphones. Your messages will reach customers on the phones or smartwatches they use every day. Company messages can travel to any employee’s phone, whether they use a personal device or one your company provides. 

When Should Businesses Use Customer Texting SMS?

Business SMS available through Red Oxygen is useful for organizations at every level. Our platform can help you strengthen your relationship with customers, whether you serve a small community or run a nationwide operation.