SMS Solutions for Retail Stores

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Examples of How You Can Use SMS for Retail

Using SMS in the retail industry can help you in numerous ways. Whether you want to use this method for marketing or communicating with customers about orders, text messages are convenient and fast. Some of the best ways you can use SMS for retail marketing include:

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Happy Memorial Day! To celebrate the start of summer we are offering 10% off everything.

Sales, Promotions and One-Time Offers

Sales, Promotions and One-Time Offers

Whether you are running a month-long sale or want to provide a code for new subscribers, you can do it faster with Red Oxygen. Let your customers in on all the best deals using the device they always have nearby.

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Hi Melissa! We’re happy to let you know your recent order is now available for pick up. View our store hours here: crispies.com/hours. See you soon!

Order-Related Updates

Order-Related Updates

If your customers have recently placed an order, they want confirmation, a receipt and tracking information. You can provide all that and more with SMS updates. Did a customer ask for curbside pickup? Use SMS to let them know it's ready. You can also use this service for abandoned cart recovery—sending reminders to customers who fill their cart and then leave before completing their order—to further encourage a sale.

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Liam, we are proud to announce we have recently expanded our men's watch inventory. Come in and view our expanded selection of styles and designs.

New Releases and Back-in-Stock Messages

New Releases and Back-in-Stock Messages

When you're releasing a new product, one of the best ways to let your customers know about it is through text. The same goes for whenever you get something back in stock. Using SMS to notify your customers allows them to quickly take advantage of the opportunity to get these products before they run out.

money
Sales, Promotions and One-Time Offers

Happy Memorial Day! To celebrate the start of summer we are offering 10% off everything.

Whether you are running a month-long sale or want to provide a code for new subscribers, you can do it faster with Red Oxygen. Let your customers in on all the best deals using the device they always have nearby.

bell
Order-Related Updates

Hi Melissa! We’re happy to let you know your recent order is now available for pick up. View our store hours here: crispies.com/hours. See you soon!

If your customers have recently placed an order, they want confirmation, a receipt and tracking information. You can provide all that and more with SMS updates. Did a customer ask for curbside pickup? Use SMS to let them know it's ready. You can also use this service for abandoned cart recovery—sending reminders to customers who fill their cart and then leave before completing their order—to further encourage a sale.

question
New Releases and Back-in-Stock Messages

Liam, we are proud to announce we have recently expanded our men's watch inventory. Come in and view our expanded selection of styles and designs.

When you're releasing a new product, one of the best ways to let your customers know about it is through text. The same goes for whenever you get something back in stock. Using SMS to notify your customers allows them to quickly take advantage of the opportunity to get these products before they run out.

Make Communication Easier With Red Oxygen

Chances are high that your customers use a mobile phone. After all, text messaging is one of the most used modes of communication today. Using Short Message Service (SMS) to speak with your audience can help you engage with them more efficiently than traditional marketing models. Whether your users have smartphones or older models, you can get your message directly before their eyes with text messages.

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Features

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We register your account and guide you to stay compliant.

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Flexible Plans

No-obligation monthly plans with free trials.

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International Scale

We deliver SMS internationally to places other providers can't.

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Benefits of Using

Connection Icon  Text Messages for Retail Stores

Text messages help you capture more customers and bring them further through your marketing funnel. SMS provides personalized engagement, too, which can help you see more traffic and raise brand awareness. The SMS system from Red Oxygen allows you to send immediate or scheduled messages right from your computer. It’s compatible with the infrastructure you already use, such as Gmail and Outlook.

Our goal of simplifying marketing texts goes even further with distribution lists, merge fields and templates. No matter your goal for SMS, Red Oxygen will help you get there.

 

Expand Your Market With Red Oxygen SMS

Red Oxygen lets you reach customers with bulk or individual SMS right from your computer. You can send messages from either web browsers or your email provider with this service. Our platform gives you call forwarding, message threading and a phone number in your area code.

We also have two-way text messaging, which allow you to respond to what your customers write. Red Oxygen helps you reach your customers quickly with easy-to-create text messages.

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From Small Boutiques to Chain Stores

We Have a SMS Solution for You

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Discount Offer SMS

Hey [NAME]! We miss you! It's been a while since your last order. Come back today and use code [CODE] at check-out to save 25% on your purchase. This offer expires in 7 days. Text STOP to unsubscribe

Holiday Sale SMS

Hey [NAME]! Our biggest sale of the year, the after-holiday sale, is finally here! Visit us online or stop into the store nearest you, [ADDRESS], to save up to 50% off everything. This sale only happens yearly and ends [DATE], so move fast to snag once-a-year deals! Text STOP to unsubscribe

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SMS Templates for Retail

Enhance engagement and save time by customizing messages for your customers with retail-tailored ready-to-use SMS templates.

SMS Templates

Product Comparison

Make Marketing Easier With Red Oxygen’s Retail SMS

Choose Red Oxygen as your partner for business SMS solutions. We provide technology that allows you to work more productively and communicate effectively. We offer several solutions designed for your retail store goals.

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Send SMS from Outlook

Works w/ Microsoft Outlook 2003-19 & the Microsoft 365 Outlook app

Office SMS
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Send SMS Using Microsoft 365

Use this add-on to send SMS through Outlook on a browser

Office365 SMS
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Send SMS From Gmail

Send SMS directly from your Gmail interface on a computer or smartphone

Gmail SMS
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Send Bulk SMS

Personalize, create templates and send them all at once

Bulk SMS
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Connect with our API to send SMS

Configure our API with your existing software or CRM

SMS Gateway API
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Send SMS through a browser

Log in from any device through any browser. No installation required.

Web SMS
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Send SMS from Microsoft 365

Use this add-on to send SMS through Outlook on a browser

OfficeSMS 365 (beta)
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Send SMS from Gmail

Text directly from your Gmail interface

Gmail SMS
  • Send SMS Through Email. Easy Peasy.

    Office SMS logo

    Send SMS from Outlook

    Works w/ Microsoft Outlook 2003-19 & the Microsoft 365 Outlook app

    Office SMS
    OfficeSMS 365 logo

    Send SMS Using Microsoft 365

    Use this add-on to send SMS through Outlook on a browser

    Office365 SMS
    Gmail SMS logo

    Send SMS From Gmail

    Send SMS directly from your Gmail interface on a computer or smartphone

    Gmail SMS
  • Sending Texts In Bulk?

    Bulk SMS logo

    Send Bulk SMS

    Personalize, create templates and send them all at once

    Bulk SMS
    API SMS logo

    Connect with our API to send SMS

    Configure our API with your existing software or CRM

    SMS Gateway API
  • Never Want to Leave Your Browser?

    Web SMS logo

    Send SMS through a browser

    Log in from any device through any browser. No installation required.

    Web SMS
    OfficeSMS 365 logo

    Send SMS from Microsoft 365

    Use this add-on to send SMS through Outlook on a browser

    OfficeSMS 365 (beta)
    Gmail SMS logo

    Send SMS from Gmail

    Text directly from your Gmail interface

    Gmail SMS
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In the press article

Retailers Should Be Texting Customers More: Here's How to Do it Effectively

People are on their phones a lot, but it’s important to note they’re shopping on their phones a lot, too. Mobile commerce (m-commerce) is on the rise. As retailers consider changes in marketing tactics, increasing text message campaigns should be part of the discussion.
Continue Reading>>

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Retail SMS FAQs

Still have questions about using SMS? Check out the answers to some of our most frequently asked questions.

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How do retailers use SMS?

Retailers can use SMS in multiple ways. A common use is sending messages to loyal customers to let them know about promotions or special events. Another option is to send customers texts about new additions to your inventory. For example, your store can send texts to let people know about the latest record or book releases or the next sneaker drop.

How much does SMS marketing for retail cost?

SMS marketing for retail is cost-effective. Your store can pay a flat monthly fee, which gives you a certain number of text messages per month. If you go over the allotted number of messages, you pay a small fee for each additional message sent. Red Oxygen offers several pricing schemes based on the number of messages you send per month and the number of dedicated phone numbers.

Compared to traditional ads and flyers, SMS will reach the people that you know want to hear from you.

Who should I send retail text messages to?

Examples of customers who might want to get text messages from you include frequent shoppers or members of your store’s loyalty club, people who want to get access to discounts and deals, and customers who haven’t visited your store in a while. SMS marketing requires and opt-in procedure, meaning your store should only message people who have agreed to receive your texts. 

How can I integrate Red Oxygen with my retail CRM?

It’s easy to integrate our SMS solution with your existing retail CRM. Our SMS gateway application programming interface (API) includes CRM integration capabilities with no hardware required. You can upload distribution lists and combine our software with your existing platforms with ease.

Why use SMS communication for my retail store?

SMS communication offers multiple benefits to retailers. People are much more likely to read and respond to text messages than other communication methods, such as emails. When a person gets a text, they tend to read it instantly. Your store can expand its reach and the effectiveness of its marketing by adopting SMS.

Texting is also cost-effective. With Red Oxygen, a flat monthly fee gets you a certain number of texts and access to at least one dedicated phone number. Texting also offers a high return on investment. Since people will likely react to your texts, your store can see increased sales and revenue, as few people will turn down a special offer or discount code.