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Mass text messaging

Group vs. Bulk Texting

By:  Amy Dean - Marketing Director  |  August 28, 2022

Group texts and bulk text, we’ve all experienced both, but may not know how very different they are.  Group texts are obvious, they contain two or more names or numbers in the ‘to’ field. If sent by my sister-in-law, I would say there are way too many names and numbers in the ‘to’ field…organizing a […]

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Developer sitting at their desk with arms crossed.

It’s Not a Developer Problem

By:  Tom Sheahan - CEO/Co-founder  |  August 4, 2022

So, what’s the problem? Due to 10dlc, when your customers send SMS, it’s costing you money that you’re likely not recouping. This is a business problem that effects your bottom line. What’s your SMS billing solution?   With two decades of SMS and telco experience under our belt and 10dlc regulations tightening, we saw this […]

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man on phone in stripped shirt

Text Alerts ARE Customer Service

By:  Amy Dean - Marketing Director  |  July 15, 2022

Today more than ever, good, dare I say, great customer service is crucial to loyal and repeat business. In these days of more is more, if you don’t offer high quality customer service, the customer has no qualms about moving onto a different company. The first chance it normally the only chance. Keeping your brand […]

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Spam SMS vs. Bulk SMS

By:  Brenton Milne - Retired Operations Manager  |  July 1, 2022

Spam SMS are often sent as bulk SMS, but they aren’t one and the same.  How is that, you ask? Spam SMS = SMS violating any of our current and presiding regulations and guidelines, often using autodial software. Bulk SMS = Sending the same text to multiple recipients at the same time, typically using bulk […]

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How NOT to Send SMS Messages

By:  Amy Dean - Marketing Director  |  June 14, 2022

As you’re crafting your SMS marketing strategy, you want to avoid some approaches that could cause legal complications or decrease audience engagement. From the 2003 Australia Spam Act to recent 10dlc U.S. carrier regulations, legislative bodies worldwide are implementing measures to penalize and prevent spam messages. It’s wise to be aware of the red flags these regulatory bodies look […]

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