SMS for Telecommunications

Short message service (SMS) texts help you put the “communication” back into telecommunications. Whether you provide phone, internet or television service — or a combination of the three — your customers expect excellent service and quick resolutions to their problems. They don't want to wait on hold or spend hours waiting for an email response. Red Oxygen's SMS solutions enhance the customer experience and create seamless, text-based interactions.

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The Benefits of SMS for Telecommunications Companies

Keep in touch with your customers the easy way through text messaging. SMS solutions eliminate the need for long hold times and allow your customer service team to work with multiple clients simultaneously. You can also use text messages to send bills and confirm payments. Leverage SMS texts to streamline your telecommunications company’s processes.

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Hello Ocean! We are aware of an outage affecting customers in Harrisburg. Rest assured, we are working hard to correct it and will let you know when service is restored.

Send Customer Alerts

Send Customer Alerts

Outages happen due to weather like snow or rain and other causes. Your customers want to know that your company is being proactive and is working on solving the problem. Sending a bulk text message to all affected customers helps to minimize the volume of calls your service center must field during an outage. It also gives people peace of mind that the issue will be fixed soon.

book
Hello, thank you for your recent payment of $620. It has been applied to your most recent bill. Your balance due is currently $0. 

Payment Confirmations

Payment Confirmations

Many customers set up automatic payments to focus on more important matters. Sending a payment confirmation after a scheduled automatic or manual payment lets your customers know their money has been received and properly credited to their accounts.

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Hi Flora, Sorry to hear you're having trouble connecting. Have you tried unplugging your modem and plugging it back in? Text “Y” if yes or “N” if no.

Troubleshoot Problems

Troubleshoot Problems

Many common telecommunications problems, such as a lack of signal, are easy to fix by walking a customer through a few steps. You can automate text messages to reply to customers when they have a common concern. If the problem isn't resolved by basic troubleshooting, you can escalate the concern and direct the person to a customer service representative.  Since the messages come through text, you can still communicate with your customers when their internet is out or if they don't have data plans on their mobile phones.

bell
Send Customer Alerts

Hello Ocean! We are aware of an outage affecting customers in Harrisburg. Rest assured, we are working hard to correct it and will let you know when service is restored.

Outages happen due to weather like snow or rain and other causes. Your customers want to know that your company is being proactive and is working on solving the problem. Sending a bulk text message to all affected customers helps to minimize the volume of calls your service center must field during an outage. It also gives people peace of mind that the issue will be fixed soon.

book
Payment Confirmations

Hello, thank you for your recent payment of $620. It has been applied to your most recent bill. Your balance due is currently $0. 

Many customers set up automatic payments to focus on more important matters. Sending a payment confirmation after a scheduled automatic or manual payment lets your customers know their money has been received and properly credited to their accounts.

question
Troubleshoot Problems

Hi Flora, Sorry to hear you're having trouble connecting. Have you tried unplugging your modem and plugging it back in? Text “Y” if yes or “N” if no.

Many common telecommunications problems, such as a lack of signal, are easy to fix by walking a customer through a few steps. You can automate text messages to reply to customers when they have a common concern. If the problem isn't resolved by basic troubleshooting, you can escalate the concern and direct the person to a customer service representative.  Since the messages come through text, you can still communicate with your customers when their internet is out or if they don't have data plans on their mobile phones.

Red Oxygen’s SMS Solution for Telecommunications

Increase productivity and reduce wait times while improving customer satisfaction with Red Oxygen’s fast and efficient SMS software. Using our SMS solutions, you can send personalized text messages from a web browser or email account. You can also upload from a .csv spreadsheet to send bulk messages.

A robust application programming interface (API) is part of our industry-leading SMS solution. The platform is compatible with major software platforms, including Outlook, Gmail and Office 365. You can also set up features including call forwarding, auto-replies and scheduled texts.

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Features

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10DLC Registration Support

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Flexible Plans

No-obligation monthly plans with free trials.

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International Scale

We deliver SMS internationally to places other providers can't.

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Payment Reminder SMS

Hi [NAME]! Just a reminder we'll be pulling payment for your bill on [DATE] for [$$$]. Click here [URL] to update your payment method if needed. Text STOP to unsubscribe

Past-Due Bill SMS

Hello [NAME]. Payment for your [BILL] was due [DATE]. Please click here [URL] to pay now to avoid a late fee and interest charges. Thank you! Need help paying your bill? Reply with HELP to learn about our aid programs.

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SMS Templates for Telecommunications

Enhance engagement and save time by tapping into our collection of ready-to-use SMS templates.

SMS Templates

Advantages of

Connection Icon SMS for Telecommunications

SMS features offer multiple advantages for telecommunications. In addition to improving the customer service experience, you can:

  • Confirm employee schedules: Send employees text messages to book service calls or confirm their weekly schedule availability. When you have an opening, you can message your entire service team to see who can fill it.
  • Promote product bundles: Bundling your services allows your company to sell more and helps customers save money. If a customer has just a single service with you, send them messages encouraging bundling. You can offer a special deal in the text to make bundling even more enticing.
  • Send billing notifications: While many customers automate payments, others prefer to handle their bills manually. Billing notifications and reminders make customers more likely to pay their bills on time. If a customer is overdue on a bill, you can send a follow-up message to gently nudge them to pay it.
  • Send contract renewal reminders: If customers are on a contract, send them a reminder a month or so before it expires, encouraging them to renew. Reminders keep the contract from lapsing and can encourage customers to buy a new phone or upgrade their service.
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No Matter the Size of Your Law Firm

We Have a Text Messaging Solution for You

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Leverage Red Oxygen SMS Software for Telecommunications

Red Oxygen’s SMS solutions help you communicate with your customers more efficiently than before. Our simple and efficient SMS features will eliminate long waits and keep your loyal customers happy. Find out why more than 300,000 customers have worked with Red Oxygen. Schedule a free trial today.

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Send SMS from Outlook

Works w/ Microsoft Outlook 2003-19 & the Microsoft 365 Outlook app

Office SMS
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Send SMS Using Microsoft 365

Use this add-on to send SMS through Outlook on a browser

Office365 SMS
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Send SMS From Gmail

Send SMS directly from your Gmail interface on a computer or Android phone

Gmail SMS
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Send Bulk SMS

Personalize, create templates and send them all at once

Bulk SMS
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Connect with our API to send SMS

Configure our API with your existing software or CRM

SMS Gateway API
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Send SMS through a browser

Log in from any device through any browser. No installation required.

Web SMS
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Send SMS from Microsoft 365

Use this add-on to send SMS through Outlook on a browser

OfficeSMS 365 (beta)
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Send SMS from Gmail

Text directly from your Gmail interface

Gmail SMS
  • Send SMS Through Email. Easy Peasy.

    Office SMS logo

    Send SMS from Outlook

    Works w/ Microsoft Outlook 2003-19 & the Microsoft 365 Outlook app

    Office SMS
    OfficeSMS 365 logo

    Send SMS Using Microsoft 365

    Use this add-on to send SMS through Outlook on a browser

    Office365 SMS
    Gmail SMS logo

    Send SMS From Gmail

    Send SMS directly from your Gmail interface on a computer or Android phone

    Gmail SMS
  • Sending Texts In Bulk?

    Bulk SMS logo

    Send Bulk SMS

    Personalize, create templates and send them all at once

    Bulk SMS
    API SMS logo

    Connect with our API to send SMS

    Configure our API with your existing software or CRM

    SMS Gateway API
  • Never Want to Leave Your Browser?

    Web SMS logo

    Send SMS through a browser

    Log in from any device through any browser. No installation required.

    Web SMS
    OfficeSMS 365 logo

    Send SMS from Microsoft 365

    Use this add-on to send SMS through Outlook on a browser

    OfficeSMS 365 (beta)
    Gmail SMS logo

    Send SMS from Gmail

    Text directly from your Gmail interface

    Gmail SMS
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In the press article

How to Use Text Messages to Update Clients and Customers

High read rates and ease-of-use make text messages ideal for communication between manufacturers, clients and customers.
Continue Reading>>

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