SMS for Restaurants

In food and beverage service, restaurant owners have to consider customer interactions and employee organization to run their businesses. While you can use phone calls, emails, and mailers to boost sales, these methods take time and aren't always reliable. With SMS solutions from Red Oxygen, you can contact people through text on the device they use most—their cellphones.

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The Benefits of SMS Solutions for Restaurants

Restaurants need to create positive experiences for their customers to keep them coming back. While good food plays a role, customer interactions, marketing and team communication can make a significant difference to a restaurant’s quality. Red Oxygen enables restaurants to market to their customers, enhance the dining experience and communicate with their teams. Explore the full possibilities of SMS solutions.

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Ready to start the week off right? Come down to Main Street Grill for a half off appetizers all day Monday.

Increase Sales Among Patrons

Increase Sales Among Patrons

Increasing sales among your repeat diners can help you establish a fanbase for your food and service. With our SMS solutions, you can send out promotional texts for current deals at your restaurant, new menu items and seasonal specials. SMS also makes it easy to establish loyalty programs where you promote specials and events.

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[Emerald Bistro] Mr. Sommers, Thank you so much for your reservation with us tonight at 8 pm. We look forward to serving you.

Streamline the Dining Experience

Streamline the Dining Experience

SMS from Red Oxygen allows you to interact with your customers about every aspect of your restaurant service, from dine-in to delivery. Send text reminders about reservations and notify diners when they're next on the waitlist and seating is available. When someone orders a takeout or delivery meal, SMS lets you send status updates about delivery and pickup times.

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Hi Becky! We had shifts open up this week. Let me know if you are looking to pick up some additional hours and I can let you know what shifts I still have available.

Communicate With Staff Members

Communicate With Staff Members

As staffing requirements change, you can roll out updates as soon as they arise. Communicate with staff about sudden closures due to weather or other events, introduce new employees, and send out training day reminders and shadowing opportunities. Distribution lists enable you to communicate with set groups of people according to shared characteristics, like workers who want extra hours.

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Increase Sales Among Patrons

Ready to start the week off right? Come down to Main Street Grill for a half off appetizers all day Monday.

Increasing sales among your repeat diners can help you establish a fanbase for your food and service. With our SMS solutions, you can send out promotional texts for current deals at your restaurant, new menu items and seasonal specials. SMS also makes it easy to establish loyalty programs where you promote specials and events.

calendar
Streamline the Dining Experience

[Emerald Bistro] Mr. Sommers, Thank you so much for your reservation with us tonight at 8 pm. We look forward to serving you.

SMS from Red Oxygen allows you to interact with your customers about every aspect of your restaurant service, from dine-in to delivery. Send text reminders about reservations and notify diners when they're next on the waitlist and seating is available. When someone orders a takeout or delivery meal, SMS lets you send status updates about delivery and pickup times.

connect
Communicate With Staff Members

Hi Becky! We had shifts open up this week. Let me know if you are looking to pick up some additional hours and I can let you know what shifts I still have available.

As staffing requirements change, you can roll out updates as soon as they arise. Communicate with staff about sudden closures due to weather or other events, introduce new employees, and send out training day reminders and shadowing opportunities. Distribution lists enable you to communicate with set groups of people according to shared characteristics, like workers who want extra hours.

Empower Your Restaurant With the Right Texting Service

With Red Oxygen, you can send SMS texts in seconds. Use your preferred platform through our APIs, send texts through email or deliver updates through your browser. With your Red Oxygen account, you can access any or all of our products at no extra charge, allowing you leverage many other features to personalize your SMS messaging with our software.

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Features

Explore dozens of features to personalize your business.

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10DLC Registration Support

We register your account and guide you to stay compliant.

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Flexible Plans

No-obligation monthly plans with free trials.

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International Scale

We deliver SMS internationally to places other providers can't.

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More Ways to

Connection Icon Send Restaurant SMS With Ease

Running a restaurant is more than just a great menu—you need to connect with your diners. Red Oxygen allows you to connect with up to seven billion devices worldwide to keep in touch with your consumers wherever you are. As your restaurant expands, your messaging reach grows with you.

While reaching a large audience is valuable, a local touch can be just as important. For smaller restaurants or locally owned franchises, Red Oxygen can provide a familiar, geographic-based 10dlc phone number that your recipients will recognize.

When customers or employees want to respond to your texts, they can do so. All texts go to a designated email address, and you can even direct dedicated texting numbers to a specific phone number if anyone were to call it. With improved communication, you can keep your staff happy while reeling in customers.

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LOOKING TO INCREASE CUSTOMER EXPERIENCE AT YOUR ESTABLISHMENT?

We Have the Perfect Text Messaging Solution for You

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Product Comparison

Transform Your Food and Beverage Service With Red Oxygen

Red Oxygen supports SMS solutions through your web browser, Gmail, Outlook and spreadsheet along with our APIs. With flexibility and a range of add-on functions, you can communicate with your team and build customer loyalty with ease.

 

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Send SMS from Outlook

Works w/ Microsoft Outlook 2003-19 & the Microsoft 365 Outlook app

Office SMS
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Send SMS Using Microsoft SMS

Use this add-on to send SMS through Outlook on a browser

Office365 SMS
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Send SMS From Gmail

Send SMS directly from your Gmail interface on a computer or Android phone

Gmail SMS
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Send Bulk SMS

Personalize, create templates and send them all at once

Bulk SMS
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Connect with our API to send SMS

Configure our API with your existing software or CRM

SMS Gateway API
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Send SMS through a browser

Log in from any device through any browser. No installation required.

Web SMS
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Send SMS from Microsoft 365

Use this add-on to send SMS through Outlook on a browser

OfficeSMS 365 (beta)
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Send SMS from Gmail

Text directly from your Gmail interface

Gmail SMS
  • Send SMS Through Email. Easy Peasy.

    Office SMS logo

    Send SMS from Outlook

    Works w/ Microsoft Outlook 2003-19 & the Microsoft 365 Outlook app

    Office SMS
    OfficeSMS 365 logo

    Send SMS Using Microsoft SMS

    Use this add-on to send SMS through Outlook on a browser

    Office365 SMS
    Gmail SMS logo

    Send SMS From Gmail

    Send SMS directly from your Gmail interface on a computer or Android phone

    Gmail SMS
  • Sending Texts In Bulk?

    Bulk SMS logo

    Send Bulk SMS

    Personalize, create templates and send them all at once

    Bulk SMS
    API SMS logo

    Connect with our API to send SMS

    Configure our API with your existing software or CRM

    SMS Gateway API
  • Never Want to Leave Your Browser?

    Web SMS logo

    Send SMS through a browser

    Log in from any device through any browser. No installation required.

    Web SMS
    OfficeSMS 365 logo

    Send SMS from Microsoft 365

    Use this add-on to send SMS through Outlook on a browser

    OfficeSMS 365 (beta)
    Gmail SMS logo

    Send SMS from Gmail

    Text directly from your Gmail interface

    Gmail SMS
New Menu SMS

New season, new menu! [RESTAURANT NAME] is excited to debut our summer menu tonight! Join us for light, refreshing food, breezy drinks and delicious desserts. Our patio is open for the season, too! To make a reservation, click here: [URL]. To unsubscribe from these messages, text “STOP”

Reservation Confirmation SMS

Hi [NAME], thanks for making a reservation! We look forward to seeing your party of [NUMBER] on [DATE] at [Time]. We only seat full parties, so please have everyone arrive on time. If you need to cancel or change your reservation, click here: [URL].

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SMS Templates for Restaurants

Enhance engagement and save time by customizing messages for your customers with restaurant-tailored ready-to-use SMS templates.

SMS Templates
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In the press article

How to Make Sure Texts Reach Customers

Text messaging is now mainstream for many restaurant and food retail businesses and their communications plans. Here are some best practices to make sure your efforts aren't going to waste. Continue Reading>>

Read More In Press Articles!
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Restaurant SMS FAQs

Want to learn more about using SMS to connect with your customers? Check out the answers to some of our most frequently asked questions.

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How can restaurants collect opt-in subscribers?

Before you can start texting customers, you need to get their consent. You can approach getting opt-in subscribers in a few ways. If your restaurant has an online reservation scheduler, you can give people the option to subscribe to text messages when they book. You’ll then be able to send them confirmation and reminder texts.

If your restaurant does many takeout or delivery orders, you can have customers opt into text messages when they place an order for pickup or delivery. 

You can also ask people to sign up for texts when they dine in at your restaurant. Create a form that servers can give customers when they drop the check at a table. Customers can fill out the form to sign up for texts and get access to special deals and news from your establishment. 

Why should restaurants text their guests?

Restaurants can and should text guests for a few reasons. When guests book tables, it’s much easier and more efficient to send confirmations via SMS than to call customers to confirm the reservation time and party size. SMS also makes it easy to send reminders to guests about upcoming reservations. It allows them to make adjustments to their booking, such as canceling, changing the time or updating the party size.

Your restaurant can also use SMS to establish and maintain a loyalty program or offer customers special deals.

How can I integrate Red Oxygen with my restaurant platform?

We’ve made it easy to integrate our SMS solution into your existing restaurant platform. Our application programming interface (API) allows you to upload distribution lists and connects to your existing platform. 

Why use SMS communication for a restaurant?

There are many benefits of using SMS. It keeps your restaurant in contact with patrons and reduces no-shows or last-minute reservation cancellations. Your restaurant can also use SMS to ensure it always has the right staffing levels. SMS can help you increase sales by directing customers to your specials, gently upselling them or encouraging them to order takeout or delivery again.

On a busy night, you can send a text to on-call or off-duty employees to see who can come in and pick up a few tables or help in the kitchen.