Short message service has changed the way we communicate—with each other and with businesses. It can play a central role in a customer service strategy by offering a quick, convenient communication method. And customers are much more responsive to it. Gartner found that SMS messaging has response rates as high as 45% and open rates […]
Read MoreMaybe we jumped the gun and signed up for trade shows too soon…we thought we saw the light at the end of the tunnel…until we didn’t. All of the U.S. Red Oxygen team (Australia has had a different roll-out schedule than the U.S.) has voluntarily received their vaccinations…so when the possibility of attending or exhibiting […]
Read MoreWe did it. We packed up our hand sanitizer and antibacterial wipes, computers and monitors, mini trash can basketball hoop and coffee maker. And we gave our employees a scheduled move out time to make sure we were adhering to COVID protocol. With the office cleaned, and belongings gathered, we unlocked the door to our […]
Read MoreText messaging is the most used data service in the world. People around the globe send 8 trillion texts every year—more than 15 thousand texts every minute of every day. Emails often get lost in the glut of messages received every day. But people tend to look at and respond to texts as they come in. So […]
Read MoreAs the SMS industry has been trying to settle into its new way of life with all of the 10dlc changes, the North America carriers continue to surprise us. You may remember from a previous post North America carriers are making some changes to keep up with the demand on the SMS communication channel, as […]
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