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Why SMS Is Great for Customer Support

Why SMS Is Great for Customer Support

By:  Amy Dean - Marketing Director  |  December 7, 2023

Short message service (SMS), better known as text messaging, is one of the best ways for businesses to connect with their consumers. From sharing order confirmations to sending appointment reminders, your company can transform how it interacts with and supports its customers. Here, we are breaking down why SMS is great for customer support and […]

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Best Practices for Business Text Messaging

Best Practices for Business Text Messaging

By:  Amy Dean - Marketing Director  |  November 29, 2023

Short message service is a powerful communication vehicle that allows businesses to send and receive text messages. Whether you are coordinating schedules with your employees or sharing order confirmation details with customers, text messaging is an efficient way to connect with the people who matter most to your company. Learning more about the best practices […]

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A Guide to Sending Text Blasts

A Guide to Sending Text Blasts

November 6, 2023

Today, people are constantly checking their push notifications and scrolling on their phones. In 2021 alone, Americans sent and received a whopping 2 trillion text messages. Businesses are learning to take advantage of the time and attention consumers spend on their mobile devices with text blasts. Some short message service (SMS) providers allow businesses to […]

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A2P Messaging Benefits

A2P Messaging Benefits

By:  Amy Dean - Marketing Director  |  October 30, 2023

In recent years, application-to-person messaging (A2P) has become a more widespread communication method for clients and employees. In fact, the A2P messaging market is anticipated to reach USD 78.2 billion by 2028. A2P allows businesses to send text messages one at a time or in bulk to multiple contacts at once. A customer’s response to the […]

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Benefits of SMS and CRM

7 Benefits of a CRM and SMS Integration

By:  Amy Dean - Marketing Director  |  September 28, 2023

7 Benefits of a CRM and SMS Integration Integrating your short message service (SMS) with a customer relationship management (CRM) system can help you gather customer interactions in one central place—streamlining workflows and improving the overall customer experience. As a business owner, the integration provides a seamless process, eliminating the need to constantly check data […]

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