SMS for Software as a Service (SaaS) Companies

Building channels of open, two-way communication between your care team and customers is key to customer satisfaction, especially for software companies. SMS services excel at streamlining that communication—audiences take an average of 90 seconds to respond to a text message versus 90 minutes for an email.

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Advantages of SMS Solutions for Software Companies

From providing information a customer requested to gathering data on what your team can do better, SaaS providers can use SMS to accomplish many goals related to customer communication:

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Inform Customers About Special Promotions

Inform Customers About Special Promotions

When you let users opt-in to your text messages, you can send targeted invitations to encourage them to move from a free account to a premium subscription. Budget-conscious consumers want to hear about the best deals, so keeping them informed at key times can help you boost conversions.

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Hi Pablo! This is Tom from Online Solutions. Our premium subscription service just got new features and is better than ever. Interested in a free trial?

Follow up on Requests for Information

Follow up on Requests for Information

When a customer chats with a sales representative, it opens an invitation for further dialogue. Texts can help to remind a customer that you have a product they want and invite them to reconnect, providing an easy way to contact your team with questions during the investigation and purchase process.

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Hey Susan! PlusCRM here, checking in after your recent support call. How did our team do? We'd love to have your feedback and answer any further questions.

Request Feedback for Technical Support

Request Feedback for Technical Support

Every technical support ticket is an opportunity to learn about your workflow as a customer care team. Automatic texts can make following up with hundreds or even thousands of customers easy, allowing your salespeople to collect and analyze the data so they can improve their processes.

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Inform Customers About Special Promotions

Ready to transform your workflow with new digital creative tools? Check out the New Year's deal on our Creative Max app suite.

When you let users opt-in to your text messages, you can send targeted invitations to encourage them to move from a free account to a premium subscription. Budget-conscious consumers want to hear about the best deals, so keeping them informed at key times can help you boost conversions.

question
Follow up on Requests for Information

Hi Pablo! This is Tom from Online Solutions. Our premium subscription service just got new features and is better than ever. Interested in a free trial?

When a customer chats with a sales representative, it opens an invitation for further dialogue. Texts can help to remind a customer that you have a product they want and invite them to reconnect, providing an easy way to contact your team with questions during the investigation and purchase process.

connect
Request Feedback for Technical Support

Hey Susan! PlusCRM here, checking in after your recent support call. How did our team do? We'd love to have your feedback and answer any further questions.

Every technical support ticket is an opportunity to learn about your workflow as a customer care team. Automatic texts can make following up with hundreds or even thousands of customers easy, allowing your salespeople to collect and analyze the data so they can improve their processes.

Build Convenience into Communicating

Red Oxygen has the solutions you need to reach your audience with SMS, offering email, browser, spreadsheet and API support to connect with customers quickly and efficiently. As a dedicated SMS partner for software companies, we have a passion for helping SaaS providers foster rewarding customer engagement. Red Oxygen has served as a trusted SMS partner for software companies for over 20 years, so you can trust our team to help you get ahead.

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Implement the

Connection Icon Best SaaS SMS Solution

The SaaS industry faces unique marketing challenges and rewards. Common hurdles include needing to convert free users into premium customers, maximize customer retention and fine-tune your sales funnel to target one-time users as well as potential subscribers. SMS messaging can offer several specific benefits:

  • Retention:Texts have a 98% message open rate—and the user’s trusting your software to meet their needs increases the likelihood they’ll open your messages. It’s the perfect way to remind free users of the premium features available with your software.
  • Customer support:One of the pillars of pleasing SaaS customers is establishing your company as a one-stop technical solution. You can text customers to regularly remind them that your support team can be their first stop for troubleshooting.
  • Peak times:Your research has likely revealed the peak times for users to interact with your software. These days and times are the perfect opportunities to target users with texts asking them to convert to premium features when it’s easy, accessible and inviting.
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Product Comparison

Take Your Communication to the Next Level With SMS for SaaS

Red Oxygen makes sending SMS for SaaS companies simple, fast and convenient. Our software lets you send one or many messages from your computer’s web browser, email platform or CSV file—and reach up to 7 billion devices on a global scale. The Red Oxygen platform is compatible with Microsoft 365, Gmail, Outlook, Excel and other software thanks to our SMS application programming interface (API).

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Send SMS from Outlook

Works w/ Microsoft Outlook 2003-19 & the Microsoft 365 Outlook app

Office SMS
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Send SMS Using Microsoft SMS

Use this add-on to send SMS through Outlook on a browser

Office365 SMS
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Send SMS From Gmail

Send SMS directly from your Gmail interface on a computer or Android phone

Gmail SMS
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Send Bulk SMS

Personalize, create templates and send them all at once

Bulk SMS
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Connect with our API to send SMS

Configure our API with your existing software or CRM

SMS Gateway API
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Send SMS through a browser

Log in from any device through any browser. No installation required.

Web SMS
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Send SMS from Microsoft 365

Use this add-on to send SMS through Outlook on a browser

OfficeSMS 365 (beta)
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Send SMS from Gmail

Text directly from your Gmail interface

Gmail SMS
  • Send SMS Through Email. Easy Peasy.

    Office SMS logo

    Send SMS from Outlook

    Works w/ Microsoft Outlook 2003-19 & the Microsoft 365 Outlook app

    Office SMS
    OfficeSMS 365 logo

    Send SMS Using Microsoft SMS

    Use this add-on to send SMS through Outlook on a browser

    Office365 SMS
    Gmail SMS logo

    Send SMS From Gmail

    Send SMS directly from your Gmail interface on a computer or Android phone

    Gmail SMS
  • Sending Texts In Bulk?

    Bulk SMS logo

    Send Bulk SMS

    Personalize, create templates and send them all at once

    Bulk SMS
    API SMS logo

    Connect with our API to send SMS

    Configure our API with your existing software or CRM

    SMS Gateway API
  • Never Want to Leave Your Browser?

    Web SMS logo

    Send SMS through a browser

    Log in from any device through any browser. No installation required.

    Web SMS
    OfficeSMS 365 logo

    Send SMS from Microsoft 365

    Use this add-on to send SMS through Outlook on a browser

    OfficeSMS 365 (beta)
    Gmail SMS logo

    Send SMS from Gmail

    Text directly from your Gmail interface

    Gmail SMS

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